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Arrow Ice Privacy Policy

Effective Date: April 18, 2024

Arrow Ice (“Arrow Ice”, “we”, “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website located at

Information We Collect

  • Contact Information: Name, email address, phone number, business address, when you contact us or request information.
  • Financial Information: Payment information for equipment purchases or leases (handled securely by third-party processors).
  • Device & Usage Information: IP address, browser type, operating system, pages visited, referring site, date/time of access. This is collected mainly through cookies and similar technologies.

How We Use Your Information

  • Provide Services: To process inquiries, sales, financing applications, and provide customer support.
  • Communication: To send you order confirmations, updates, and relevant offers (with the option to opt-out).
  • Website Improvement: Analyze usage patterns to enhance our website experience.
  • Marketing: With your consent, to send promotional materials about ice machines and related services.
  • Legal Compliance: As required by law or to protect our rights and the rights of others.

How We Share Your Information

  • Service Providers: We may share information with companies that help us operate our website and fulfill services (e.g., payment processing, marketing).
  • Financing Partners: When you apply for financing, we share necessary information with our lending partners.
  • Legal Reasons: If required by law, court order, or to defend our rights.
  • Business Transition: In the event of a merger, acquisition, or sale, information may be transferred.

Your Choices

  • Cookies: Most browsers allow you to manage cookies. Refer to your browser settings.
  • Marketing Communications: Unsubscribe links are provided in our emails.
  • Accessing Information: You may request access to, correction, or deletion of your personal information by contacting us.


We implement reasonable security measures to protect your information, but no system is 100% secure. Notify us promptly of any suspected unauthorized activity.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect information from them.

Changes to this Policy

We may update this policy periodically. The “Effective Date” will indicate the latest revision.

Contact Us

If you have questions about our privacy practices, please contact us:

  • Email:
  • Phone: (713) 946-2228
  • Mailing Address: Arrow Ice, 607 Nebraska St., Houston, TX  77587